Looking for help from a tonebase representative.

Good morning Clarinet Community. I have a couple of questions that I would love some feedback from a moderator, but it has been frustrating Not to be able to get a return message or email from anyone from tonebase. Does anyone have a name or a contact that has been responsive? There’s a logistical issue with my account that I need taken care of. Thank you so much everyone. Josh in NJ USA (I see the name Heather a lot but when I emailed her, I got an automatic message saying she is no longer with tonebase which I don’t know if it’s correct or not)